wanna check in?

      For regular tours and general information

      +374 41 362131

      +374 91 362131

      +374 41 362131

      +374 11 362131

      For incoming tour packages

      +374 41 362131

      For outgoing tour packages

      +374 11 362131

      +374 98 362131

      Regulations of the participation in the tours.

      Please read and confirm the tour participation regulations in detail, as they arise from your rights and responsibilities․

      1. Booking conditions

      • Group tours are confirmed at least 1 day in advance, depending on the number of participants.
      • The minimum number of participants required to organize the tour is indicated in the separate description section of each tour.
      • Payments for group tours are accepted only in advance by bank transfer or at ONE WAY Tour office (Parpetsi 16).
      • Russian-speaking and English-speaking participants can participate in group tours only with the service of a guide in the corresponding language, which is provided with a mandatory surcharge.
      • The average duration of group tours is indicated on the website, but sometimes, depending on the situation, the duration of the tour can be shortened or increased by 1-2 hours.
      • If the child (0-7 years) does not occupy a separate seat in the car, he can participate in the tour for free. When occupying a separate seat in the car, regardless of age, the full price of the group tour is paid for the child.
      • Desired seats in the car are not reserved in advance.
      • For proper check-in and seating of participants, participants are expected to be at the Komitas State Conservatory yard (Sayat-Nova 1a) at least 20 minutes before the start of the tour.
      • In case of a delay of 5 minutes or more after the start of the group tour, the Company is not obliged to wait for the late participant. In case of not participating in the group tour due to being late, the price of the booked tour will not be refunded.
      • The use of any type of food, alcoholic beverages, tea, coffee, other beverages (except water), or tobacco products is strictly prohibited during the group tour in the vehicle.
      • The presence of an exit stamp in the passport of citizens of the Republic of Armenia is mandatory for participating in a group tour to the Republic of Georgia.
      • When participating in a group tour to the Republic of Georgia, citizens of some countries must obtain a Republic of Georgia visa, and in some cases also a Republic of Armenia visa for return. The company does not provide assistance in obtaining visas. Issuance of visas is carried out on the basis of existing international agreements between the Republic of Georgia and (or) the Republic of Armenia and your country of citizenship.
      • In case of any passport and/or other document problems at the Armenian-Georgian border during the group tour, the company is not obliged to wait more than 15-30 minutes.
      • During group excursions, regardless of the direction, participants are recommended to wear sports, closed shoes, comfortable clothes, take:
      • protective cap
      • glasses
      • warm clothes
      • raincoat,
      • sunscreen,

      in the case of hiking directions:

      • hiking sticks,
      • medicine box
      • raincoat,
      • flashlight,
      • replacement shoes,
      • enough food and water.
      • Weather conditions may vary between attractions and Yerevan.
      • Women and men are advised not to wear revealing clothing when visiting churches. In the case of women, it is desirable to have a headscarf.
      • Participants are not allowed to take pets with them on group tours.
      • The Company is not responsible for your belongings left, lost or damaged during group tours, both in the vehicles of the participants and in the places visited.
      • For some Group Tours, depending on the tour direction and location, the vehicle may not be able to reach the destination and require some walking and/or climbing. If the participant has difficulty walking or climbing stairs, it is recommended to check in advance the availability of such terrains in the places to be visited.
      • In addition to the stops mentioned in the group tour route, additional stops are possible only with the agreement of all group participants.
      • During the group tour, the participant undertakes to obey the guide's instructions, otherwise, the Company is not responsible for the life and safety of the participant.

      2. Cancellation and changes to the tour program

             

      • In case of cancellation of the booked group tour at least 24 hours before the participation, the amount paid for the reservation will be returned to the Client.
      • In case of cancellation of the reservation of the tour confirmed by the Client and the Company in violation of the specified period, the payment for the reservation will be charged in full.
      • In the event of adverse weather conditions or force majeure, the Company has the right to change, shorten or cancel the group tour program due to safety reasons.
      • In case of cancellation of the group tour by the company, the full cost of the purchased tour is returned to the Client.
      • If, due to the aforementioned circumstances, the Company has replaced the places visited or the services provided within the tour with equivalent places or services, it does not bear any obligation to the Client and does not return any money. In case of inadequate replacement or reduction, the Company returns to the Client the difference in value between the purchased group tour and the actual implemented program.