Data Deletion Instructions

Last updated: 6 August 2026

How to request deletion of your data

If you have contacted One Way Group LLC ("One Way Tour") through Facebook Messenger, Instagram Direct, WhatsApp, our website or by email, we may hold a record of that conversation and of any booking you made. You can ask us to delete it.

Option 1 — send us a request by email

Write to info@onewaytour.com with the subject line "Data deletion request" and include:

• the name you used when contacting us;
• the channel you used — Facebook, Instagram, WhatsApp, website or email;
• the username, phone number or email address associated with that conversation.

We use these details only to locate your records.

Option 2 — ask us in the conversation itself

Send us a message in the same chat where you contacted us and write that you want your data deleted. Our agent will confirm the request and pass it on.

What happens next

1. We confirm receipt of your request within 2 business days.
2. We locate all records associated with you: message history in our support system, contact record, and any related notes.
3. We delete them, or irreversibly anonymise them where deletion is not possible.
4. We confirm to you in writing that the deletion is complete.

The whole process takes no more than 30 days from the date of your request.

What we may have to keep

Armenian accounting and tax legislation requires us to retain financial records of completed bookings — invoices and payment records — for a statutory period. If this applies to you, we will tell you exactly which records must be kept and for how long. Everything not covered by that obligation is deleted.

Data held by Meta

Deleting your data from our systems does not delete it from Facebook, Instagram or WhatsApp themselves. Those platforms are controlled by Meta and have their own deletion procedures, available in the settings of each platform.